Healthwatch Staffordshire acts as an independent voice of local people, championing quality health and social care. We argue for consumer interest for all those who use health and social care services in the county. With your input we can raise awareness of key issues affecting your local health and social care and recommend improvements on your behalf.
There are several ways that you can contact us and provide your feedback and views on services:
Freephone: 0800 051 8371
We already know from feedback we’ve had that there are three key areas people are concerned about: A&E services, GP appointments and Support for Carers. We carried out survey projects in A&E Departments at Burton Hospital, University Hospital of North Staffordshire and Good Hope Hospital to hear what residents had to say, and for example, at Burton, we found out that 40% of the 473 people we spoke to had been referred to A&E by their GP. We were concerned by this as it meant patients were waiting twice to be seen, once by the GP and then at A&E. Due to this, our research helped influence the development of an Acute Assessment Centre at Burton Hospital where patients sent by their GP can have separate appointments so they no longer have to wait in A&E. The centre has been very successful in easing the pressure on A&E at Queens Hospital.
Staffordshire Cares Partnership
We are also working with the Staffordshire Carers Partnership to find out what carers think about support services for them to help then inform the review of support services. This engagement activity is running until the end of July and your feedback is really important to us. Please contact us on the Freephone number 0800 051 8371 or complete the online feedback at:
We are really keen to hear from young carers too and there is a confidential online feedback available at:
In the coming months, we will be carrying out surveys and mystery shopping of GP surgeries to find out what patients have to say about GP appointments.
There are many opportunities for Staffordshire residents to be involved with Healthwatch Staffordshire including volunteering roles for Enter and View Authorised Representatives observing the delivery of health and social care services, mystery shopper, or supporting our engagement events and talking to people about Healthwatch and what we do.
Find Out More
You can find out more about our volunteering at our Annual General Meeting on Tuesday 15th July from 9.30am – 1.30pm at Rising Brook Conference Centre, Stafford, which will also provide an opportunity for you to give your views and vote on our priorities for 2014/15.
For more information, please contact us on 0800 051 8371 or visit our website at www.healthwatchstaffordshire.co.uk